Refunds & Cancellation

1. Where purchases are made

The AJDE+ subscription and the one-time «Lifetime» purchase are made through your Apple account (App Store) or Google account (Google Play). As the developer, we have no access to the payment and cannot refund it directly — the app store does.

2. How to request a refund

App Store (iPhone / iPad)

• at reportaproblem.apple.com — sign in with your Apple ID, find the AJDE purchase, and choose «Request a refund»;
• or via App Store settings on your device: «Purchase History» → the purchase → «Report a Problem».

Google Play (Android)

• at play.google.com/store/account/orderhistory — find the AJDE purchase and choose «Request a refund» / «Report a problem»;
• or in the Google Play app: profile → «Payments & subscriptions» → «Budget & history».

The app store decides on the refund in line with its own rules and the laws of your country.

3. Cancelling a subscription

Cancelling a subscription stops future charges but is not a refund for the period already paid — access remains until the end of the paid term. You can cancel at any time:

• in the app: «Profile» → «Subscription» → «Manage subscription»;
• on iOS — in device settings: Apple ID → «Subscriptions» → AJDE;
• on Android — in Google Play: profile → «Payments & subscriptions» → «Subscriptions» → AJDE.

Cancel at least 24 hours before the end of the current period to avoid the next charge.

4. Trial period

If a free trial applies to the subscription, no charge happens until it ends. Cancel before the trial ends and you won't be charged.

5. Need help?

If something went wrong with a purchase or you can't get a refund, email us at support@ajde.io and we'll help sort it out.